Privacy Policy
Last updated: March 30, 2026
At SilkWears, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, WhatsApp number, shipping address, and billing information when you place an order or create an account.
- Order Information: Details of products you purchase, order history, payment method (Cash on Delivery), and delivery preferences.
- Technical Information: IP address, browser type, device information, pages visited, and cookies (see our Cookie Policy).
- Communication Data: Any messages or inquiries you send us via email, WhatsApp, or other channels.
2. How We Use Your Information
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you about your orders, account, or customer service inquiries.
- To send order status updates via email or WhatsApp.
- To improve our website, products, and customer experience.
- To prevent fraud and ensure the security of our platform.
- To comply with legal obligations.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Delivery Partners: To fulfill and deliver your orders.
- Service Providers: Trusted third-party services that assist us in operating our website and conducting our business.
- Legal Requirements: When required by law, regulation, or legal process.
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information through your account settings.
- Opt out of marketing communications at any time.
- Request a copy of the data we hold about you.
6. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: sales@silkwears.pk
WhatsApp: Available on our website